Agentic Business Process in a Day

📄️ 01 - Introduction

Learn how to build an agentic business process in Azure Logic Apps (Standard), connect it to an Azure OpenAI model, and add its first tool.

Create the Azure resource group that will contain all services provisioned during the Logic Apps Agent in a Day workshop.

Provision Azure OpenAI and deploy the GPT-4.1 model for use with a Logic Apps Agent Loop.

Set up a ServiceNow developer instance and configure OAuth for Logic Apps integration.

Provision a Logic Apps (Standard) instance to host and run agent workflows.

Create an Azure Storage account and upload an operational runbook for agent knowledge retrieval.

Build a conversational Agent Loop workflow and configure model, system instructions, channels, and first tool.

Build a stateful workflow tool that creates ServiceNow incidents for agent-driven automation.

Add the ServiceNow Create Incident workflow as a callable tool in the Agent Loop.

Build a stateful workflow tool to update ServiceNow incidents and enable agent work note recording.

Add the ServiceNow Update Incident workflow as a tool for logging work notes via the Agent Loop.

Build a stateful workflow tool to close ServiceNow incidents with resolution notes.

Add the ServiceNow Close Incident workflow as a tool for automated closure with resolution notes.

Extend the agent solution with email notifications, autonomous execution, and knowledge base updates.