Skip to main content

14 - Challenge activities

Challenge 1 - Add a new tool for email notification​

Create a new tool that will send an email to the requester, providing them updates when the incident is created and when the incident is resolved.

Hints:

  • Leverage existing Logic Apps Connectors such as Outlook.com, Office 365 Outlook, or Gmail to simplify interacting with the email clients.
  • Leverage agent parameters when populating the contents of your email.
  • Tools include one or more actions.

Challenge 2 - Make the workflow autonomous​

In this challenge you will modify the workflow to execute in an autonomous manner.

An autonomous workflow will require the user to provide all parameters in advance and potentially return a response.

Hints:

  • The trigger action When a HTTP request is received will need to accept all inputs that are required for the agent to process the event.
  • The System Instructions will need to be refined as there will be no user interaction between the agent and user requesting additional input variables or validation.
  • The Complete Workflow action can be used to stop the workflow once you have completed closing the ServiceNow incident and sent out the notification.

Challenge 3 - Updating the Knowledgebase​

When the agent encounters a new scenario not present in the knowledgebase, the agent will:

  • Update the knowledgebase with the new scenario.
  • Send a notification.