Terminology

Term	Description	Example
SaaS Vendor or ISV	The entity that owns the application and code and sells the SaaS product.	Contoso Inc.
Solution	The application the SaaS Vendor is selling	Contoso BadgeMeUp
Tenant	Instance of the said application that one can purchase/subscribe to	Contoso Stadium, Joe’s Coffee Shop, Lucerne Publishing
Global Admin	People who work for the SaaS Vendor that has access to see all data across the solution	Jane from Contoso Operations
Tenant Admin	People who purchase or administer an instance of the application	Phil from Lucerne Publishing accounting, Joe, owner of Joe’s coffee shop
Customer	People who use the application	Sandy employee of Lucerne Publishing, Kathy, patron of Joe’s coffee shop
User	Term includes Vendor Admin, Subscription Admin, or Customer. Used to describe everyone.	Jane, Joe, Adam, Phil, Sandy, and Kathy are all users