Troubleshooting: AGIC addon, identity not found


AGIC fails to start due to "Identity not found" even though the User Managed Identity is assigned to the AKS nodes and has the right permissions.

AGIC Pod Logs

E0813 15:49:23.529297 1 client.go:170] Code="ErrorApplicationGatewayForbidden" Message="Unexpected status code '403' while performing a GET on Application Gateway. You can use 'az role assignment create --role Reader --scope /subscriptions/YOUR_SUBID/resourceGroups/YOUR_RESOURCEGROUP_NAME --assignee YOUR_AGIC_CLIENTID; az role assignment create --role Contributor --scope /subscriptions/YOUR_RESOURCEGROUP_NAME/resourceGroups/YOUR_RESOURCEGROUP_NAME/providers/Microsoft.Network/applicationGateways/YOUR_APPGW_NAME --assignee YOUR_AGIC_CLIENTID' to assign permissions. AGIC Identity needs atleast has 'Contributor' access to Application Gateway 'YOUR_APPGW_NAME' and 'Reader' access to Application Gateway's Resource Group 'YOUR_RESOURCEGROUP_NAME'." InnerError="azure.BearerAuthorizer#WithAuthorization: Failed to refresh the Token for request to StatusCode=403 -- Original Error: adal: Refresh request failed. Status Code = '403'. Response body: failed to get service principal token, error: failed to refresh token, error: adal: Refresh request failed. Status Code = '400'. Response body: {"error":"invalid_request","error_description":"Identity not found"}

Resolve the issue

Team is working on the fix, currently to resolve the issue above, agic client identity will need to be reassigned to AKS nodes. Please perform the following commands in your Azure Cloud Shell.

nodeResourceGroup=$(az aks show -n $aksClusterName -g $resourceGroup --query "nodeResourceGroup" -o tsv)
aksVmssId=$(az vmss list -g $nodeResourceGroup --query "[0].id" -o tsv)
agicIdentity=$(az aks show -n $aksClusterName -g $resourceGroup --query "addonProfiles.ingressApplicationGateway.identity.resourceId" -o tsv)

az vmss identity remove --ids $aksVmssId --identities $agicIdentity
az vmss identity assign --ids $aksVmssId --identities $agicIdentity