Customer needs

Directions

Your customer provides a list of their needs. The team has a solution-focused discussion about this new information.

  • Discuss solutions for the customer needs using your notes and considering the following questions:
    • Are there any additional needs that aren’t explicitly provided by the customer?
    • What can we infer?
    • How could we address these needs?
  • Build a slide with solutions to customer needs for the final presentation (Step 4).
Personas
Dianna, Chief Information Officer (CIO)
  1. Minimize costs where possible, particularly when service demand is low.
  2. Support high reliability and availability such that there is minimal downtime for production environment.
  3. Ensure that customers across geographies get the best experience when streaming video with minimal latency.
Harish, Chief Information Security Officer (CISO)
  1. Provide mechanism for different teams to manage services they are responsible for without providing more access than is necessary. Must include a way to easily review access permissions on a periodic basis.
  2. Review security posture of entire environment through a single tool.
  3. Ensure critical patches and updates for all services are applied automatically without manual effort.
Angela, Chief Sustainability Officer (CSO)
  1. Provide the business with easily consumable emissions metrics that will contribute to their end of year scope 3 carbon accounting report. Track progress over time.
  2. Ensure that service design minimizes environmental impact as much as possible while balancing other business needs.
Kate, Chief Data Officer (CDO)
  1. Ensure the data residency and regulatory requirements of each region are met.
  2. Review the data lifecycle, access, and retention policy.