Customer needs
Directions
Your customer provides a list of their needs. The team has a solution-focused discussion about this new information.
- Discuss solutions for the customer needs using your notes and considering the following questions:
- Are there any additional needs that aren’t explicitly provided by the customer?
- What can we infer?
- How could we address these needs?
- Build a slide with solutions to customer needs for the final presentation (Step 4).
Personas
Dianna, Chief Information Officer (CIO)
- Minimize costs where possible, particularly when service demand is low.
- Support high reliability and availability such that there is minimal downtime for production environment.
- Ensure that customers across geographies get the best experience when streaming video with minimal latency.
Harish, Chief Information Security Officer (CISO)
- Provide mechanism for different teams to manage services they are responsible for without providing more access than is necessary. Must include a way to easily review access permissions on a periodic basis.
- Review security posture of entire environment through a single tool.
- Ensure critical patches and updates for all services are applied automatically without manual effort.
Angela, Chief Sustainability Officer (CSO)
- Provide the business with easily consumable emissions metrics that will contribute to their end of year scope 3 carbon accounting report. Track progress over time.
- Ensure that service design minimizes environmental impact as much as possible while balancing other business needs.
Kate, Chief Data Officer (CDO)
- Ensure the data residency and regulatory requirements of each region are met.
- Review the data lifecycle, access, and retention policy.