Call Transcript Plugin

Use this plugin to analyze a call using the provided transcript. It offers functionality that is quite similar to the use case example of Call Center Analytics.

To test this plugin, send a POST request to its REST API at /plugins/transcript with the following request body:

• transcript: the text with the call transcript.

Upon successful execution, OpenAI will return a response with the following information extracted and formatted as bullet points:

• Reason for the call
• Name of the agent
• Name of the caller
• Caller’s sentiment
• A summary of the call

Please note that the information provided may vary depending on the content of the supplied call transcript.