Skip to main content
backgroundImage
microsoft/customer-chatbot-solution-accelerator
Customer Chatbot Solution Accelerator
azd init -t customer-chatbot-solution-accelerator
Use the Azure Developer CLI (azd) to deploy this template. Learn more about azd open
About this templateThis solution accelerator empowers organizations to build intelligent, conversational customer service experiences by leveraging Azure AI Foundry's agent framework. With seamless integration of specialized AI agents, and enterprise-grade data services, teams can create chatbots that provide personalized product recommendations, answer policy questions, and deliver exceptional customer support. The solution combines a modern e-commerce frontend with an intelligent backend that uses an orchestrator agent to route customer queries to specialized agents (Product Lookup and Policy/Knowledge), ensuring accurate, contextual responses grounded in product catalogs and policy documents. By unifying AI capabilities with scalable cloud infrastructure, organizations can deliver 24/7 customer support that understands context, maintains conversation history, and provides actionable insights to improve customer satisfaction and operational efficiency.
Prerequisites
New to Azure?Get $200 in credits when you sign up for an Azure free account. Credits can be used on most Azure services, including for AI app templates. Try Azure for free open
checkMarkSign up for an Azure account.
checkMarkRequest access to Azure OpenAI Service.
checkMarkHave the Azure permissions required to deploy.
checkMarkPython 3.9, 3.10, or 3.11
checkMarkAzure Developer CLI (azd)
checkMarkPowershell 7+ (for Windows users only)
checkMarkDocker
checkMarkGit
Architecture
architecture diagram
Resources includedThis template deploys the following resources.
Resource
Description
Category
Azure AI Search
Azure AI SearchAzure
Enterprise scale search for app development.AI + Machine Learning, Mobile, Web
Azure App Service
Azure App ServiceAzure
Quickly create powerful cloud apps for web and mobile.Compute
Microsoft Foundry
Microsoft FoundryAzure
The AI app and agent factoryAI + Machine Learning
Azure OpenAI Service
Azure OpenAI ServiceAzure
Apply advanced coding and language models to a variety of use cases.AI + Machine Learning
Summary
PersonCreated by
Travis Hilbert,Solomon Pickett,Brittnee Keller
CalendarLast updated
CodeLanguages
Python
CubeModels
GPT-4 Omni mini
TagTags
Agent
Interactive Chat
Guided Search
Azure App Service
Azure OpenAI Service
Microsoft Foundry
Azure Managed Identities
Azure AI Search
GPT-4 Omni mini
Calculator
Pricing calculatoropen
You're only charged when you deploy to Azure. You can try this template locally or in VS Code for the Web at no cost.