User Feedback Configuration

GPT-RAG includes a User Feedback Loop feature that lets users evaluate assistant responses through the UI. Feedback is sent to the backend, processed by the orchestrator, and stored in Cosmos DB for analysis and continuous improvement.

User feedback stored in Cosmos DB

By default, basic feedback (thumbs up/down) is enabled, while detailed ratings (star rating and comments) are disabled. Administrators control these options through Azure App Configuration.

Feedback Types

When enabled, users can provide star ratings and text comments for richer feedback that captures both satisfaction and reasoning.

User providing rating and comment feedback

Configuration Settings

The behavior of the feedback loop is controlled by key-values in Azure App Configuration:

• ENABLE_USER_FEEDBACK → Default: true Controls whether the feedback feature is available at all.

Key to enable or disable user feedback globally

• USER_FEEDBACK_RATING → Default: false Controls whether users can provide detailed feedback with ratings and comments.

Key to enable or disable detailed rating feedback

Default Values

• ENABLE_USER_FEEDBACK = true
• USER_FEEDBACK_RATING = false

This means feedback is collected by default, but star ratings and comments must be explicitly enabled by setting USER_FEEDBACK_RATING to true.